Below you'll find information about shipping, returns, rewards, and other important store policies. If you have a question that isn't answered here, please contact us — we're always happy to help.
For complete shipping information, including shipping rates, processing times, lost packages, and optional shipping insurance, please visit our Shipping Information page.
Orders over $95 ship free within the United States. Orders under $95 ship for a flat rate of $9.95.
Unused yarn may be returned within 120 days of purchase for store credit.
To be eligible for return, yarn must be in its original condition with labels attached and free from smoke, pet hair, odors, or other damage. Sale items, patterns, needles, notions, gift cards, and final-sale items are non-returnable.
Please contact us before sending a return so we can help ensure it is processed correctly.
Members of Loop Rewards earn points on eligible purchases that can be redeemed for discounts on future orders.
Customers earn $5 in rewards for every $100 spent. Rewards are issued as store credit and may be redeemed online or in-store, subject to program terms.
Loop gift cards may be purchased online or in-store and never expire. Gift cards are non-refundable and cannot be redeemed for cash.
Your privacy is important to us. Customer information is used only to process orders, provide customer service, and communicate about products, events, and promotions you've chosen to receive.
We never sell customer information to third parties.
Here are answers to some of the questions we're asked most often.
Orders over $95 ship free within the United States. Orders under $95 ship for a flat rate of $9.95.
Yes. Select local pickup during checkout, and we'll notify you when your order is ready.
Yes. Unused yarn may be returned within 120 days for store credit.
Most classes do not include supplies unless specifically noted in the class description.
Please refer to the current Loop Rewards program details for complete terms and conditions.
You can contact us by phone (215-893-9939), email (knit@loopyarn.com), or by visiting our shop at 1914 South Street in Philadelphia.