We offer flat-rate shipping for all domestic orders. We use both USPS and UPS, selecting the most efficient carrier for your destination and package weight.
Orders are typically processed and shipped within 3 business days. If an item is out of stock or we have a question about your order, we’ll reach out by email.
Once your order has been handed off to the carrier (USPS or UPS), delivery is managed by the shipping provider. While most packages arrive without issue, delays or missing packages can occasionally occur.
If your package hasn’t arrived, we recommend contacting the carrier directly and, if needed, submitting a missing package search or claim. This is often the fastest way to locate a delayed shipment. If a package is marked as delivered but you can’t locate it, we recommend checking with household members, neighbors, or your building’s mailroom or front desk.
Once a package has been marked as delivered by the carrier, Loop is not responsible for loss or theft after delivery, including packages stolen from porches, mailrooms, or other delivery locations.
Orders are shipped without insurance by default. If you’d like to add insurance to your shipment, please contact us before placing your order — we’re happy to help.
We also recommend double-checking your shipping address at checkout, as we’re not able to reroute packages once they’ve shipped.